Privacy Policy

Website: https://intuslab.io

Introduction

Intus Lab Inc ("Intus Lab", "we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you use our website, applications, APIs, and services (collectively, the "Services").

This policy is designed to comply with applicable privacy laws, including the GDPR (EU/EEA) and CCPA/CPRA (California).

1. Company Information

2. Information We Collect

2.1 Information You Provide

• Name, email address, and account details
• Company and billing information
• Support requests and communication content

2.2 Automatically Collected Information

• IP address, device identifiers, and browser type
• Log data, usage statistics, timestamps, and diagnostics
• Cookies and similar tracking technologies

2.3 API & AI Data

If you use our APIs or AI-related features, we may process:

• Input data you submit
• Generated outputs
• Metadata such as request IDs and timestamps

Customer data is not used to train AI models, unless explicitly agreed in writing.

3. How We Use Information

We use collected information to:

• Provide, operate, and improve our Services
• Manage authentication and user accounts
• Provide customer support
• Ensure platform security and prevent fraud or abuse
• Process payments and invoicing via third-party providers
• Comply with legal and regulatory obligations

4. Legal Bases for Processing (GDPR)

We process personal data based on:

• Performance of a contract
• User consent (where required)
• Legitimate business interests (security, service improvement)
• Compliance with legal obligations

5. Cookies

We use cookies and similar technologies for:

• Authentication
• User preferences
• Analytics and performance monitoring

You can manage or disable cookies through your browser settings.

6. Sharing of Information

We may share data with:

• Cloud hosting and infrastructure providers
• Analytics and monitoring services
• Payment processors (if applicable)
• Legal or regulatory authorities when required by law

We do not sell personal information.

7. International Data Transfers

Your data may be processed in the United States or other countries. Where required, appropriate safeguards such as Standard Contractual Clauses (SCCs) are applied.

8. Data Retention

Personal data is retained only as long as necessary for:

• Service delivery
• Legal compliance
• Security and fraud prevention
• Dispute resolution

9. Your Rights

9.1 GDPR (EU/EEA) Rights

You have the right to:

• Access, correct, or delete your personal data
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time
• File a complaint with a data protection authority

9.2 CCPA/CPRA (California) Rights

You have the right to:

• Know what personal data is collected and disclosed
• Request deletion of personal data (with legal exceptions)
• Correct inaccurate personal information
• Opt out of certain data sharing (if applicable)
• Not be discriminated against for exercising privacy rights

To exercise any rights, contact: privacy@intuslab.io

10. Security

We use reasonable administrative, technical, and organizational measures to protect personal data. However, no system is completely secure.

11. Children's Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

12. Changes to This Policy

We may update this Privacy Policy periodically. Continued use of the Services after updates indicates acceptance of the revised policy.

13. Contact Information

For privacy-related questions or concerns: